SOAVE- SecOnd Generation Application Service Provision in Vertical Business Relations

Adopting and validating an innovative best practice approach

The SOAVE project aims at adopting and validating an innovative best practice approach for the second generation of application service provision business models. Second generation means, we indicate a new generation of ASP, that offers value added services. The project will allow for the provision of CRM related standard software applications experimenting a newly developed business model, that aims at leveraging interaction in vertical business relations.

Improve vertical business relations

In SOAVE, the user is a telecommunication service provider with a vast network of distributors, that has the strategic objective to improve its vertical business relations for more business excellence and enhanced competitiveness. The user therefore plan to introduce an ASP-based environment, that will on the one hand provide benefits to all nodes in the business network, thus enhancing their motivation to participate actively and that on the other hand will provide for a common IT tool to support the realisation of the planned business objectives. 

Objectives of SOAVE

Contacts for this project

Spiros Alexakis

• Increased efficiency in the delivery of services and in the communication stream
• Higher quality in the business relation itself as well as in the service to the customer
• Greater cost efficiency in the overall business process

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